Our Refund & Return Policy
At Leaflite Saddlery, we prioritize customer satisfaction. Our Refund Policy ensures a smooth return process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products. If unsatisfied, return within 30 days of delivery for a full refund or exchange, subject to conditions below.
Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- Product Condition: Unused, original condition, original packaging, tags, labels, and accessories intact.
- Proof of Purchase: Valid receipt or proof required.
How to Return an Item
- Request a Return Authorization: Request RA number and address from support@leaflitesaddlery.us.
- Pack the Item: Pack item securely, including accessories and RA number.
- Return Authorization: Obtain RA number from support@leaflitesaddlery.us before return.
Refund Process
Once received, we’ll inspect and process refund within 5-10 business days to original payment method.
Exchanges
Return item, then place new order for desired item. Ensure availability before returning.Return item, then place new order for desired item. Ensure availability before returning.
Damaged or Defective Items
Contact us immediately for replacement or refund at no additional cost.
Contact Us
Contact Us
Support@leaflitesaddlery.us
If you have any questions about our Refund Policy, please contact us. Our customer service team is here to assist you and ensure your satisfaction with every purchase.
Thank you for shopping with leaflite saddlery. We appreciate your business and are dedicated to providing you with the best quality Saddle.